“We are very impressed with all the staff. They are caring, capable, qualified, energetic, and friendly… We are pleased to say that we have peace of mind with the home Therese has and the quality of care she receives…”
Dave and Darlene Rudolph, family members
The people we support, as well as their families, have told us clearly over the years that being treated with respect is the single most important thing they desire. Our staff will treat you with dignity and respect, because it’s in their nature. ACR’s hiring and training processes are unique to ACR and are the reason we enjoy such a positive reputation. ACR’s founder and owner Jim Nelson, a licensed psychologist, oversees our hiring process. He has developed an extensive screening and testing process that enables Arthur’s White Pines to hire employees who are well-suited to the job. He is looking for people who not only have the aptitude to carry out all the complex details of the job, but who also have the heart for the job. Only about ten percent of all applicants are actually hired, then they are trained very well in over 70 hours of initial training.
“We appreciate the quality of character the staff has. We have witnessed wonderful compassion and giving of service and responsibility.”
Bob and Bev May, family members
Families have told us many times over the years that when they bring up an issue, they appreciate that we are responsive and will implement changes to improve the situation. To ensure a timely and effective method of communicating with residents and family members, Arthur’s White Pines has a live-in supervisor who lives in the lower level of the home with his or her family and is available by pager 24 hours a day. Because of this model, the individuals we support and their families always have someone to turn to with concerns. By having the supervisor and his or her family live on-site, we reduce turnover of staff, ensure continuity of care, and ensure prompt and thorough training of staff.
“The caliber of…staff is extraordinary.”
Bob Kline, family member
“We could not be happier with [the company] and the loving care Chris receives. From the staff to the ambience of the house you are the BEST. We continue to be impressed by your hiring policies and the continued nurturing care the residents are given. Chris’ home is a warm, attractive place that he loves…”
John and Isobel Stander, family members
